FAQs

Photo Printing & Customization

Where can I print the right size photos (2.5 × 3.5 in)?

We’ll print your photos and deliver a fully assembled FamiliFaces Photo Loop—ready to use right out of the box.

If you prefer to print photos yourself, no sweat! You can print wallet-size photos for FamiliFaces, but be aware that sizes vary depending on the photo service. For the most consistent results, we recommend Walmart, which prints true 2.5 × 3.5 inch photos.

Another easy option is to order a 5 × 7 print from your local photo service with two photos arranged side by side. Since 2.5 × 3.5 is exactly half of a 5 × 7, you can simply cut the photo in half after printing for a perfect fit.

Do you offer a photo printing service?

Yes! Next to the "Add to Cart" button on the product page, you’ll see the option to have us print your photos for you. Simply upload your images and we’ll size them perfectly for FamiliFaces.

Can I easily swap out photos as my child grows?

Absolutely. Just open the ring, slide out the protective window, and insert new photos. It only takes a few seconds to refresh your FamiliFaces with new smiles.

Safety & Materials

Is FamiliFaces safe for babies to chew on?

Yes. FamiliFaces is designed with rounded edges and made from durable, non-toxic PETG plastic. It’s built for little hands and curious mouths.

Are the photos protected if my baby drools on them?

Yes. Each frame includes a clear protective window to keep photos safe from drool, tugging, and everyday play.

Shipping & Returns

How long does shipping take?

Standard shipping delivers in 4–5 business days. Expedited options are available at checkout if you need it sooner.

Do you offer free shipping?

Yes! Orders over $49 ship free. Orders under $49 ship for just $5.95.

What if I’m not satisfied?

We offer a 30-Day Money Back Guarantee. If you’re not 100% happy with your FamiliFaces, just return it within 30 days for a full refund.

Ages & Use

What age is FamiliFaces best for?

FamiliFaces is designed for babies, toddlers, and young children (0-6 years old). Infants love gazing at familiar faces, while toddlers and young children enjoy carrying it to preschool or looking at it during bedtime for comfort.

How many photo frames does it come with, and can I add more?

You can start with one, two, or three frames. Additional frames can be added later so your FamiliFaces grows with your family.

Care & Durability

How do I clean FamiliFaces?

Simply wipe down the frames with a damp cloth and mild soap. Do not submerge in water or use harsh cleaners.

Will the frames hold up to daily play?

Yes! FamiliFaces is made from durable PETG plastic that’s built to withstand chewing, tugging, and repeated play.